Defenty
Contact
We don't have a support chat or a ticket system — email is the best way to reach us. Use the right address below so we can route your message quickly.
General & Team
[email protected]General questions, partnership inquiries, feedback, or anything that does not fit another category.
Security & Abuse Reports
[email protected]Report a security vulnerability in our platform, abuse of the scanning service, unauthorised use, or any suspicious activity. See our Responsible Disclosure Policy for full details. Responsible Disclosure Policy
Billing & Payments
[email protected]Questions about a charge, refund requests due to a platform failure, invoices, or payment-related issues.
Legal & Compliance
[email protected]Law enforcement requests, legal process, LGPD/GDPR data requests, or any formal legal inquiry. Please include "LEGAL:" in the subject line.
Note: Automated emails from Defenty — including OTP verification codes and scan report delivery — are sent from [email protected]. If you do not receive an expected email, check your spam folder and add this address to your allowed senders list.
Response times
General inquiries — typically within 1–2 business days.
Security reports — acknowledged within 2 business days, resolution timeline within 7 business days.
Billing — typically within 1 business day.
São Paulo, Brazil